Role Summary The Customer Service Rep (CSR) is responsible for the day-to-day coordination between sales, logistics, and customers. This role keeps orders, shipments, and customer communication organized and on track, acting as the primary back-end support for the sales team across wholesale, retail, ethnic, and mainstream business.

Responsibilities

Logistics

- Coordinate with the warehouse on local shipments across North America.
- Provide shipment status updates to customers.
- Notify customers of FDA hold release status.
- Handle all customs-related communication with customers.

Sales Support

- Enter orders submitted by the sales team for wholesale and retail business, including ethnic and mainstream channels.
- Prepare trade confirmations for the internal contracts team.
- Create shipping orders.
- Cross-check orders against current inventory and flag any gaps to the sales team.
- Coordinate shipping schedules with the logistics and sales teams.
- Track shipping schedules for large contracts and spot sales, and keep the tracker up to date.
- Use retail portals (e.g., Sobeys portal, SPS, Retail Link) to support the Commercial Manager, Retail — process incoming POs, prepare trade confirmations, coordinate with the warehouse for dispatch, and communicate any discrepancies to the customer.




- Support the sales team with day-to-day back-end administrative work.
- Provide inventory updates as needed.

Accounts Receivable

- Send weekly AR reminders to clients.
- Escalate overdue accounts to the sales team when needed.

Required Skills & Tools

- Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.).
- Proficient in Outlook and Microsoft Teams.
- Comfortable learning and working within retail order portals (e.g., Sobeys portal, SPS, Retail Link).
- Strong organizational skills and attention to detail.
- Clear, professional written and verbal communication with customers.
- Ability to coordinate across multiple teams (sales, logistics, contracts) and manage competing priorities.

Join us to become a vital part of a global organization that values proactive communication, teamwork, and delivering outstanding service. Your enthusiasm will help us build lasting relationships while advancing your career in a fast-paced environment! Pay: $50,000.00-$60,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 ETG Commodities
📍 Mississauga