Novra Corp is hiring a Customer Service Representative for its remote Canada workflow. This position combines Customer Support, CRM, and Escalation Management to keep owner visibility, handoff quality, and record completeness visible from intake through handoff.

Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

Core Responsibilities

- Maintain assigned customer service representative work in Canada using Customer Support, Case Documentation, and Account Review so owner visibility remains traceable. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Review incoming information with CRM, Problem Solving, and Customer Experience so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Track open actions through Escalation Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Renata Travel DMC Workflow while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Document decisions and handoffs with Case Documentation, Account Review,



and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Use Problem Solving, Customer Experience, and Customer Support to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

Success Standard Solid performance in this Canada-based Customer Service Representative role means Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Escalation Management reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

Role Fit

- Practical ability with Customer Support, CRM, and Account Review in a remote Canada workflow. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting,



and Escalation Management for this Canada role.

- Clear written communication using Case Documentation and Problem Solving when documenting ownership, status, and next actions. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Comfort applying Customer Experience, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting while maintaining accurate records for Novra Corp. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

- Sound judgment around Escalation Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer Support, including when a Canada workflow item requires escalation. Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Service Representative at Novra Corp, remote execution is complete when incoming destination-management work across italy and mediterranean destinations reporting, account review, and case documentation leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Follow-Up, Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Escalation Management for this Canada role.

📌 Customer Service Representative (Canada)
🏢 Novra
📍 Canada