Renata Travel DMC is hiring a Customer Service Representative for its remote Canada workflow. This position combines Case Management, Issue Resolution, and Case Documentation to keep deadline control, record completeness, and source accuracy visible from intake through handoff.

Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Core Responsibilities

- Maintain assigned customer service representative work in Canada using Case Management, Account Review, and Ticket Management so deadline control remains traceable. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Review incoming information with Issue Resolution, Customer-Focused, Service-Focused, Service-Representation, and Queue Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Track open actions through Case Documentation, Customer-Focused, Service-Focused, Service-Representation Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting while keeping record completeness, ownership, and deadlines visible. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Document decisions and handoffs with Account Review, Ticket Management,



and Customer Support so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Use Customer-Focused, Service-Focused, Service-Representation, Queue Management, and Case Management to support quality; escalate exceptions whenever source accuracy cannot be confirmed from the available record. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Success Standard Robust performance in this Canada-based Customer Service Representative role means Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer-Focused, Service-Focused, Service-Representation Documentation, and Case Documentation reinforce deadline control, record completeness, and source accuracy; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Role Fit

- Practical ability with Case Management, Issue Resolution, and Ticket Management in a remote Canada workflow. Evidence focus: Customer Experience,



Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Clear written communication using Account Review and Customer-Focused, Service-Focused, Service-Representation when documenting ownership, status, and next actions. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Comfort applying Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Support while maintaining accurate records for Renata Travel DMC. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Sound judgment around Case Documentation, Customer-Focused, Service-Focused, Service-Representation Documentation, and Case Management, including when a Canada workflow item requires escalation. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Service Representative at Renata Travel DMC, remote execution is complete when customer support, ticket management, and account review leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

📌 Customer Service Representative (Canada)
🏢 RENATA TRAVEL DMC u0026 INCOMING T.O.
📍 Canada