Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.
Farm-to-plate is our thing! as Western Canada’s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.
Join our family!
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Responsibilities
- Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments.
- Create and maintain strong relationships with both internal and external stakeholders.
- Enter customer orders with utmost attention to detail.
- Check inventory levels to assure availability or offering substitutions.
- Offering customers opportunity buy products on a regular basis.
- Daily invoicing - check for accuracy.
- Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction.
- Participate in meetings to work as a team to resolve issues.
- Problem solve and use time effectively to multitask and prioritize work.
Experience:
- Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred.
- Food Industry experience preferred.
- Fluent in English (both written and verbal communication)
- Excellent communication skills, both verbal and written
- Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL)
- Keyboarding
- Ability to handle high call volumes and work in a fast-paced environment
- Strong problem-solving abilities and attention to detail
Skills:
- Excellent listening, verbal and written communication skills.
- Fast learner/Self learner(inquisitive)
- Quickly able to prioritize tasks and focus on high priorities.
- Ability to switch focus quickly, work in a fast-paced environment.
- Highly organized and detail oriented.
- Analytical and problem-solving skills.
- MS Office
- Ability to learn in-house ERP systems
- Must show initiative to learn new skills.
- Be adaptable to daily requirements.
- Able to take quality training notes for follow up.
- Must be a team player able to adapt and be part of a excellent team.