Bristol Sinks Inc. – Plumbing Wholesale Company

London, Ontario

Bristol Sinks, a premier plumbing wholesale company located in London Ontario, is on the lookout for a dedicated and detail-oriented to join our expanding team. If you are passionate about delivering exceptional customer service, thrive in a collaborative atmosphere, and embody our core values, we invite you to apply.

At Bristol Sinks, our Core Values are the foundation of our success. We expect all our employees to embrace and embody these values:

Core Values

· Customer Focused - We prioritize the needs and satisfaction of our customers.

· Teamwork - We believe in the power of collaboration and synergy to achieve common goals.

· Can Do Attitude - We approach challenges with a positive mindset and a willingness to do what needs to be done!

· Respect, Honesty, Accountability - We value integrity, transparency, and take responsibility for our actions.

· Reliable - We count on each other to be dependable and deliver on commitments.

Key Responsibilities:

-Provide outstanding customer service through effective communication, via email, in person and over the phone.

- Utilize QuickBooks for seamless financial transactions and maintain accounts receivable records.
- Handle invoicing tasks with precision and attention to detail.
- Collaborate with team members to address day-to-day administrative and operational challenges.
- Engage with customers in our showroom, offering product education and support.

Qualifications:

- Strong oral and written communication skills.
- Working knowledge of QuickBooks is preferred.
- Previous experience in Accounts Receivable and invoicing.
- Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Competent in data entry using a 10-key keypad.
- Ability to work with customers, prioritize tasks,



work in a fast-paced environment, adhere to deadline and be reliable and punctual.

-Bilingual in English and French, and a College Degree is an asset.

Experience:

- Handling customer inquiries, complaints, and service requests professionally

- Experience with problem-solving and conflict resolution
- Ability to manage multiple customers/tasks while maintaining accuracy
- Experience documenting customer interactions and following established procedures
- Experience maintaining a high level of customer satisfaction and meeting service targets/KPIs
- Previous experience with upselling, cross-selling, or identifying customer needs if relevant to the position

Expectations: We expect our ideal candidate to:

- Be reliable and punctual.
- Possess a positive attitude.
- Demonstrate a strong work ethic.
- Work effectively within a team environment.

Compensation:

- Competitive Salary from $21/hr

- Employee Bonus Plan

- Corporate Events and Swag
- Health and dental benefits.
- Opportunities for professional growth and development.
- A positive and inclusive work environment

If you are ready to embark on a fulfilling career with Bristol Sinks and share our commitment to excellence, please submit your resume and cover letter to [email protected] and include your name and the position you are applying for in the subject line. We look forward to welcoming a current member to our dynamic and dedicated team. Bristol Sinks is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Education:
- Secondary School (preferred)

Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Specialist (London)
🏢 Bristol Sinks
📍 London