TGL LU is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Escalation Management, Customer Communication, and Account Review to keep owner visibility, handoff quality, and record completeness visible from intake through handoff.

Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

Core Responsibilities

- Maintain assigned customer service specialist work in Canada using Escalation Management, Ticket Management, and Problem Solving so owner visibility remains traceable. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Review incoming information with Customer Communication, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Track open actions through Account Review, Customer Service, and Customer Support while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Document decisions and handoffs with Ticket Management, Problem Solving, and Case Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Use Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Escalation Management to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Service Recovery, Customer Experience,



Renata Travel DMC Workflow, and Case Management for this Canada role.

Success Standard Strong performance in this Canada-based Customer Service Specialist role means Customer Support, Customer Service, and Account Review reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

Role Fit

- Practical ability with Escalation Management, Customer Communication, and Problem Solving in a remote Canada workflow. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Clear written communication using Ticket Management and Renata Travel DMC Workflow when documenting ownership, status, and next actions. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Comfort applying Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Management while maintaining accurate records for TGL LU. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

- Sound judgment around Account Review, Customer Service, and Escalation Management, including when a Canada workflow item requires escalation. Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

Position Details Full time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Service Specialist at TGL LU, remote execution is complete when case management, problem solving, and ticket management leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Service Recovery, Customer Experience, Renata Travel DMC Workflow, and Case Management for this Canada role.

📌 Customer Service Specialist (Canada)
🏢 Travel Group Luxembourg
📍 Canada