- Lead cross-functional efforts with sales, support, product, and partners to remove customer barriers
- Monitor account health, forecasting, risks, and executive-ready reporting
- Lead governance rhythms including success plan reviews, operational checkpoints, and QBR contributions
- Influence cross-functional teams without direct authority to drive alignment and results
- Coordinate structured responses to high-stakes or escalated situations
- Restore customer confidence and stability through structured incident management
Requirements
- 5+ years of experience in Enterprise Customer Success, Customer Service, or Account Management
- Fluent in both French and English
- Strong executive presence
- Value storytelling skills
- Data-driven approach to measuring retention, expansion, and adoption metrics
- Deep understanding of the Luxury or Beauty retail landscape (nice-to-have)
Core Competencies
Demonstrates expertise in leading customer success strategies and managing enterprise accounts, with a robust focus on product adoption and data-driven metrics. Proficient in engaging with senior stakeholders and coordinating cross-functional teams to enhance customer experiences and drive business outcomes.
Highest-signal resume keywords
- Enterprise Customer Success
- Account Management
- Fluent in French and English
- Data-Driven Approach
- Executive Presence
ATS Optimization Keywords
Soft Skills
- Value Storytelling
- Influencing Without Authority
Industry Keywords
- Luxury Retail
- Beauty Retail
- Customer Health Monitoring
- Operational Checkpoints
- Incident Management
Tools & Technologies
- Queue Management Solutions
- Customer Success Programs
📌 Customer Success Account Manager (Montreal)
🏢 Jobtailor
📍 Montreal
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