Become a Customer Success Leader at Auvik, guiding a team devoted to ensuring client satisfaction and product engagement. Help our Corp IT customers thrive by fostering strong, lasting relationships. As the Manager of Customer Success, you will oversee a dedicated team of professionals striving for excellence in client interactions.

Your role involves coaching team members on identifying risks, managing renewals, and orchestrating upsell strategies. Collaborating with cross-functional teams is essential for implementing effective customer solutions that enhance retention and growth. Key Responsibilities:

- Ensure accountability for upsell and retention performance
- Coach team in uncovering growth and renewal opportunities




- Lead customer discussions and escalations effectively
- Track customer health and team performance metrics
- Mentor team members on engagement strategies and techniques Requirements:
- Extensive management experience in customer success roles
- Proven track record in sales or account management
- Robust skills in renewal management and customer engagement
- Excellent verbal and written communication abilities
- Familiarity with CRM platforms, particularly Salesforce Empower your team at Auvik to achieve remarkable customer success and satisfaction.

📌 Customer Success Leader at Auvik (Toronto)
🏢 Auvik
📍 Toronto