Company Description

Indigenous Energy Monitor is Canada’s first market intelligence platform focused on Indigenous participation in the energy and resource sectors. The organization provides trusted data, research, and advisory services to investors, industry, government, and Indigenous organizations to support better decision-making. Its mission is to increase Indigenous involvement in energy and resource projects by offering transparent and reliable information.

By strengthening partnerships and projects, Indigenous Energy Monitor contributes to more inclusive and sustainable economic development. Team members work in a purpose-driven environment that values collaboration, respect, and impact.

Role Description The Customer Success Specialist is a part time, remote role responsible for supporting users of Indigenous Energy Monitor’s platform and services. Day-to-day tasks include responding to customer inquiries, guiding users through platform features, and ensuring timely resolution of support requests. The specialist will monitor customer feedback, help improve user experience, and proactively identify opportunities to increase customer satisfaction and engagement.

This role also involves documenting common issues, collaborating with internal teams to refine processes,



and contributing to customer education materials such as FAQs, tutorials, and onboarding guides. The position is ideal for someone who is detail-oriented, empathetic, and committed to providing high-quality service to a diverse range of stakeholders.

Qualifications

- Customer Service and Customer Support skills to respond to inquiries, resolve issues, and ensure a positive user experience.
- Customer Satisfaction skills to build relationships, gather feedback, and help improve platform adoption and retention.
- Strong Communication skills, both written and verbal, to interact clearly and professionally with customers and internal teams.
- Analytical Skills to interpret customer data, identify trends, and recommend improvements to service and product offerings.
- Ability to work independently in a remote environment, manage multiple tasks, and prioritize effectively.
- Comfort working with online platforms or SaaS tools; experience with CRM or support ticket systems is an asset.
- Interest in Indigenous participation in energy and resource sectors; prior experience with Indigenous organizations or stakeholders is an advantage.
- Post-secondary education in business, communications, social sciences, or a related field, or equivalent practical experience.

📌 Customer Success Specialist (Canada)
🏢 Indigenous Energy Monitor
📍 Canada