Sparkbit360 is hiring a Customer Success Specialist for its remote Canada workflow. This position combines Queue Management, Customer-Focused, Success-Focused, Specialized-Execution, and Customer-Focused, Success-Focused, Specialized-Execution Documentation to keep record completeness, owner visibility, and deadline control visible from intake through handoff.

Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

Core Responsibilities

- Maintain assigned customer success specialist work in Canada using Queue Management, Customer Service, and CRM so record completeness remains traceable. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Review incoming information with Customer-Focused, Success-Focused, Specialized-Execution, Customer Communication, and Escalation Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Track open actions through Customer-Focused, Success-Focused, Specialized-Execution Documentation, Account Review, and Follow-Up while keeping owner visibility, ownership, and deadlines visible. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Document decisions and handoffs with Customer Service, CRM,



and Customer Experience so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Use Customer Communication, Escalation Management, and Queue Management to support quality; escalate exceptions whenever deadline control cannot be confirmed from the available record. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

Success Standard Strong performance in this Canada-based Customer Success Specialist role means Follow-Up, Account Review, and Customer-Focused, Success-Focused, Specialized-Execution Documentation reinforce record completeness, owner visibility, and deadline control; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

Role Fit

- Practical ability with Queue Management, Customer-Focused, Success-Focused, Specialized-Execution, and CRM in a remote Canada workflow. Evidence focus: Issue Resolution, Service Recovery,



Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Transparent written communication using Customer Service and Customer Communication when documenting ownership, status, and next actions. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Comfort applying Escalation Management, Follow-Up, and Customer Experience while maintaining accurate records for Sparkbit360. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

- Sound judgment around Customer-Focused, Success-Focused, Specialized-Execution Documentation, Account Review, and Queue Management, including when a Canada workflow item requires escalation. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Success Specialist at Sparkbit360, remote execution is complete when customer experience, crm, and customer service leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

📌 Customer Success Specialist (Canada)
🏢 Sparkbit 360
📍 Canada