TGL LU is hiring a Customer Success Specialist for its remote Canada workflow. This position combines Escalation Management, Customer Communication, and Account Review to keep status evidence, source accuracy, and exception tracking visible from intake through handoff.

Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

Core Responsibilities

- Maintain assigned customer success specialist work in Canada using Escalation Management, Ticket Management, and Problem Solving so status evidence remains traceable. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Review incoming information with Customer Communication, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Track open actions through Account Review, Customer Service, and Customer Support while keeping source accuracy, ownership, and deadlines visible. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Document decisions and handoffs with Ticket Management, Problem Solving,



and Case Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Use Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Escalation Management to support quality; escalate exceptions whenever exception tracking cannot be confirmed from the available record. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

Success Standard Strong performance in this Canada-based Customer Success Specialist role means Customer Support, Customer Service, and Account Review reinforce status evidence, source accuracy, and exception tracking; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

Role Fit

- Practical ability with Escalation Management, Customer Communication, and Problem Solving in a remote Canada workflow. Evidence focus: Customer Support, Escalation Management, Follow-Up,



and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Explicit written communication using Ticket Management and Renata Travel DMC Workflow when documenting ownership, status, and next actions. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Comfort applying Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Management while maintaining accurate records for TGL LU. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

- Sound judgment around Account Review, Customer Service, and Escalation Management, including when a Canada workflow item requires escalation. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Success Specialist at TGL LU, remote execution is complete when case management, problem solving, and ticket management leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

📌 Customer Success Specialist (Canada)
🏢 Travel Group Luxembourg
📍 Canada