Billingsley Travel Agency is hiring a Customer Support Representative for its remote Canada workflow. This position combines Follow-Up, Ticket Management, and Queue Management to keep record completeness, owner visibility, and deadline control visible from intake through handoff.

Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

Core Responsibilities

- Maintain assigned customer support representative work in Canada using Follow-Up, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Support-Focused, Service-Representation Documentation so record completeness remains traceable. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Review incoming information with Ticket Management, CRM, and Customer Support so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Track open actions through Queue Management, Escalation Management, and Customer Communication while keeping owner visibility, ownership, and deadlines visible. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Document decisions and handoffs with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Support-Focused, Service-Representation Documentation,



and Service Recovery so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Use CRM, Customer Support, and Follow-Up to support quality; escalate exceptions whenever deadline control cannot be confirmed from the available record. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

Success Standard Strong performance in this Canada-based Customer Support Representative role means Customer Communication, Escalation Management, and Queue Management reinforce record completeness, owner visibility, and deadline control; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

Role Fit

- Practical ability with Follow-Up, Ticket Management, and Customer-Focused, Support-Focused, Service-Representation Documentation in a remote Canada workflow. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation,



and Issue Resolution for this Canada role.

- Explicit written communication using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations and CRM when documenting ownership, status, and next actions. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Comfort applying Customer Support, Customer Communication, and Service Recovery while maintaining accurate records for Billingsley Travel Agency. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

- Sound judgment around Queue Management, Escalation Management, and Follow-Up, including when a Canada workflow item requires escalation. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Representative at Billingsley Travel Agency, remote execution is complete when service recovery, customer-focused, support-focused, service-representation documentation, and incoming destination-management work across italy and mediterranean destinations operations leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Service-Representation Documentation, and Issue Resolution for this Canada role.

📌 Customer Support Representative (Canada)
🏢 Billingsley Travel
📍 Canada