Billingsley Travel Agency is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Renata Travel DMC Workflow, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Customer Support to keep owner visibility, handoff quality, and record completeness visible from intake through handoff.

Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Core Responsibilities

- Maintain assigned customer support specialist work in Canada using Renata Travel DMC Workflow, Case Management, and Escalation Management so owner visibility remains traceable. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Review incoming information with Customer-Focused, Support-Focused, Specialized-Execution Documentation, Account Review, and Service Recovery so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Track open actions through Customer Support, Customer Experience, and Problem Solving while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Document decisions and handoffs with Case Management, Escalation Management, and Customer-Focused, Support-Focused, Specialized-Execution so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Use Account Review, Service Recovery, and Renata Travel DMC Workflow to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.





Success Standard Strong performance in this Canada-based Customer Support Specialist role means Problem Solving, Customer Experience, and Customer Support reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Role Fit

- Practical ability with Renata Travel DMC Workflow, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Escalation Management in a remote Canada workflow. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Explicit written communication using Case Management and Account Review when documenting ownership, status, and next actions. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Comfort applying Service Recovery, Problem Solving, and Customer-Focused, Support-Focused, Specialized-Execution while maintaining accurate records for Billingsley Travel Agency. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Sound judgment around Customer Support, Customer Experience, and Renata Travel DMC Workflow, including when a Canada workflow item requires escalation. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Specialist at Billingsley Travel Agency, remote execution is complete when customer-focused, support-focused, specialized-execution, escalation management, and case management leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

📌 Customer Support Specialist (Canada)
🏢 Billingsley Travel
📍 Canada