GoHiya is hiring a Customer Support Specialist for its remote Canada workflow. This position combines CRM, Case Management, and Customer Communication to keep exception tracking, status evidence, and decision traceability visible from intake through handoff.

Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

Core Responsibilities

- Maintain assigned customer support specialist work in Canada using CRM, Service Recovery, and Follow-Up so exception tracking remains traceable. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Review incoming information with Case Management, Queue Management, and Problem Solving so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Track open actions through Customer Communication, Renata Travel DMC Workflow, and Customer-Focused, Support-Focused, Specialized-Execution Documentation while keeping status evidence, ownership, and deadlines visible. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Document decisions and handoffs with Service Recovery, Follow-Up,



and Customer Service so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Use Queue Management, Problem Solving, and CRM to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

Success Standard Strong performance in this Canada-based Customer Support Specialist role means Customer-Focused, Support-Focused, Specialized-Execution Documentation, Renata Travel DMC Workflow, and Customer Communication reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

Role Fit

- Practical ability with CRM, Case Management, and Follow-Up in a remote Canada workflow. Evidence focus: Queue Management, Customer-Focused, Support-Focused,



Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Clear written communication using Service Recovery and Queue Management when documenting ownership, status, and next actions. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Comfort applying Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Customer Service while maintaining accurate records for GoHiya. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

- Sound judgment around Customer Communication, Renata Travel DMC Workflow, and CRM, including when a Canada workflow item requires escalation. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

Position Details Full time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Specialist at GoHiya, remote execution is complete when customer service, follow-up, and service recovery leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Queue Management, Customer-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

📌 Customer Support Specialist (Canada)
🏢 Go Hiya
📍 Canada