TGL LU is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Customer Experience, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to keep source accuracy, deadline control, and status evidence visible from intake through handoff.

Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Core Responsibilities

- Maintain assigned customer support specialist work in Canada using Customer Experience, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Customer Service so source accuracy remains traceable. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Review incoming information with Problem Solving, Issue Resolution, and Case Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Service Recovery while keeping deadline control, ownership, and deadlines visible. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Document decisions and handoffs with Customer-Focused, Support-Focused, Specialized-Execution Documentation, Customer Service,



and Follow-Up so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Use Issue Resolution, Case Management, and Customer Experience to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Success Standard Solid performance in this Canada-based Customer Support Specialist role means Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Role Fit

- Practical ability with Customer Experience, Problem Solving, and Customer Service in a remote Canada workflow. Evidence focus: Customer Experience,



Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Clear written communication using Customer-Focused, Support-Focused, Specialized-Execution Documentation and Issue Resolution when documenting ownership, status, and next actions. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Comfort applying Case Management, Service Recovery, and Follow-Up while maintaining accurate records for TGL LU. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

- Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Experience, including when a Canada workflow item requires escalation. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Specialist at TGL LU, remote execution is complete when follow-up, customer service, and customer-focused, support-focused, specialized-execution documentation leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

📌 Customer Support Specialist (Canada)
🏢 Travel Group Luxembourg
📍 Canada