Just Travel Oficial is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff.

Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Core Responsibilities

- Maintain assigned customer support specialist work in Canada using Customer-Focused, Support-Focused, Specialized-Execution, Customer Support, and Case Management so decision traceability remains traceable. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Review incoming information with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Communication so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Follow-Up, and Ticket Management while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.





- Document decisions and handoffs with Customer Support, Case Management, and Problem Solving so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Use Case Documentation, Customer Communication, and Customer-Focused, Support-Focused, Specialized-Execution to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Success Standard Strong performance in this Canada-based Customer Support Specialist role means Ticket Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Role Fit

- Practical ability with Customer-Focused, Support-Focused, Specialized-Execution,



Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Case Management in a remote Canada workflow. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Clear written communication using Customer Support and Case Documentation when documenting ownership, status, and next actions. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Comfort applying Customer Communication, Ticket Management, and Problem Solving while maintaining accurate records for Just Travel Oficial. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

- Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Follow-Up, and Customer-Focused, Support-Focused, Specialized-Execution, including when a Canada workflow item requires escalation. Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

Position Details Full time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Specialist at Just Travel Oficial, remote execution is complete when problem solving, case management, and customer support leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Problem Solving, Renata Travel DMC Workflow, CRM, and Service Recovery for this Canada role.

📌 Customer Support Specialist (Canada)
🏢 JUST TRAVEL
📍 Canada