Novra Corp is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Issue Resolution, Escalation Management, and Service Recovery to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff.

Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

Core Responsibilities

- Maintain assigned customer support specialist work in Canada using Issue Resolution, Follow-Up, and Customer Experience so handoff quality remains traceable. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Review incoming information with Escalation Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Support-Focused, Specialized-Execution so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Track open actions through Service Recovery, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Service while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Document decisions and handoffs with Follow-Up, Customer Experience,



and CRM so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Use Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Support-Focused, Specialized-Execution, and Issue Resolution to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

Success Standard Solid performance in this Canada-based Customer Support Specialist role means Customer Service, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Service Recovery reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

Role Fit

- Practical ability with Issue Resolution, Escalation Management, and Customer Experience in a remote Canada workflow. Evidence focus: Account Review, Problem Solving,



Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Clear written communication using Follow-Up and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations when documenting ownership, status, and next actions. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Comfort applying Customer-Focused, Support-Focused, Specialized-Execution, Customer Service, and CRM while maintaining accurate records for Novra Corp. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

- Sound judgment around Service Recovery, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Issue Resolution, including when a Canada workflow item requires escalation. Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Support Specialist at Novra Corp, remote execution is complete when crm, customer experience, and follow-up leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Account Review, Problem Solving, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Issue Resolution for this Canada role.

📌 Customer Support Specialist (Canada)
🏢 Novra
📍 Canada