Reporting to the Clinical Manager, the incumbent will be a member of the team and will work in a high volume and fast paced environment. The incumbent is responsible for performing a variety of secretarial and administrative duties to support timely access to care for individuals seeking mental health and addiction services.

Responsibilities Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion

Schedule appointments for patient care using appropriate systems and program guidelines

Contact referring physicians/healthcare providers and or patients to obtain missing information as needed to complete the referral process

Liaise with other Programs and Departments within the Centre and with external agencies to facilitate client, program and environmental needs

Manage inquiries from patients, physician offices and partnering programs related to referral status

Maintains required secure system of client records

Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and effective program operation

Filing, faxing, supply management and other duties as assigned

Adjusts priorities based on changing work environment and administrative load.

Hours of Work: Monday to Friday - 8:30am-4:30pm

Qualifications Office administration diploma from a recognized college or equivalent experience required A diploma in medical administration is considered an asset

Minimum 2 years relevant experience working in a healthcare setting

Experience working in an addictions or mental health program in either the community or a hospital setting preferred

Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint)





Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks

Detailed oriented and possess a superior level of keying accuracy when transferring data from handwritten forms

Knowledge of confidentiality requirements and processes within healthcare setting

Exceptional customer service skills over the phone and in person

Must be self-directed and able to work with minimal supervision

Demonstrates commitment to on-going learning and able to learn new tasks quickly

Demonstrates excellent problem solving and critical thinking skills

Work well as part of a multi-disciplinary team

Bilingualism (French/English) and/or proficiency in a second language would be an asset.

Satisfactory employment and attendance record required

Salary Range: $26.80 – $33.05 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

📌 Department Secretary - Coordinated Access (Toronto)
🏢 CAMH
📍 Toronto