Infosys Public Services is seeking a Digital Document Management Consultant. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

- Candidate must be located within commuting distance in Ottawa, ON or be willing to relocate to the area.
- Bachelors Degree in Engineering. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

The Digital Document Management SME provides strategic advisory services and subject matter expertise related to digital document management, electronic records management, document digitization, and Optical Character Recognition (OCR) best practices within Microsoft Dynamics 365 environments. This role advises project and business teams on the design, configuration, metadata standards, document classification frameworks, records governance, and workflow optimization required to support paperless business processes and efficient information management. The resource will guide the implementation and use of integrated document management capabilities, including Microsoft Dynamics 365, OPSdocs (OpenText), and Document Core Pack solutions.

Preferred Qualifications

- Provide advisory services on digital document management, document digitization, and electronic records management strategies.
- Advise project teams on OCR implementation best practices, document capture processes, metadata standards, and document governance frameworks.
- Support the design and optimization of document management workflows within Microsoft Dynamics 365 and integrated document management solutions.
- Develop recommendations for document classification, indexing, searchability, retention, and records lifecycle management.
- Provide expertise related to the configuration and use of document storage and document generation solutions, including OPSdocs (OpenText) and Document Core Pack.




- Advise on the transition from paper-based processes to digital and electronic document management practices.
- Support document governance, compliance, auditability, accessibility, and information management requirements.
- Recommend approaches for improving document retrieval, traceability, version control, and records management processes.
- Collaborate with business and technical stakeholders to define metadata structures, information architecture, and document workflow requirements.
- Support knowledge transfer, governance documentation, and implementation guidance activities.
- Required Qualifications
- Minimum 5 years of experience in digital document management, electronic records management, and OCR-enabled document processing solutions in an advisory role.
- Demonstrated expertise in document digitization, document capture, classification, indexing, metadata management, and records lifecycle management.
- Experience providing advisory services related to OCR technologies, document workflows, and electronic records management.
- Strong understanding of Microsoft Dynamics 365 and enterprise document management platforms.
- Experience designing metadata standards, document taxonomies, and information governance frameworks.
- Knowledge of records retention, records disposition, compliance, privacy, and audit requirements.
- Robust analytical, organizational, and stakeholder engagement skills.
- Excellent written and verbal communication skills.
- Experience with OpenText, Document Core Pack, SharePoint, Microsoft Purview, and Microsoft 365 document management capabilities.
- Experience supporting public sector information management and digital transformation initiatives.
- Knowledge of accessibility requirements applicable to digital documents and records.
- Experience with document automation, workflow technologies, and intelligent document processing solutions.
- Relevant certifications in information governance, enterprise content management, records management, or document management technologies.
- At least five (5) years of experience in digital document management and OCR-enabled information management initiatives.
- Proven experience providing advisory services on document configuration, metadata standards, document workflows, and electronic records management.




- Experience supporting digitization and document management programs focused on reducing paper-based processes and improving traceability and accessibility.
- Experience advising organizations on OCR technologies and electronic records management capabilities to support paperless operations. The OPGT initiative specifically requires technical guidance on OCR and electronic records management practices related to document storage and document generation solutions.
- Digital Document Management
- Electronic Records Management (ERM)
- Optical Character Recognition (OCR)
- Metadata Standards and Taxonomies
- Document Classification and Indexing
- Records Retention and Disposition
- Enterprise Content Management (ECM)
- Document Workflow Design and Automation
- Information Architecture
- Document Capture and Scanning
- Records Governance and Compliance
- Search, Retrieval, and Traceability
- OPSdocs (OpenText) and Document Core Pack Advisory Services
- Digital document management assessments and recommendations.
- OCR strategy and implementation guidance.
- Metadata standards and information architecture recommendations.
- Document workflow and records management process designs.
- Document governance and compliance guidance.
- Electronic records management best-practice recommendations.
- Advisory reports, stakeholder workshops, and knowledge transfer materials.
- Recommendations supporting the transition to paperless business processes.

Estimated annual compensation range for this role will be as follows: In Mississauga, ON: $92,740 to $123,375.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

📌 Digital Document Management Consultant (Ottawa)
🏢 Infosys
📍 Ottawa