Become an integral part of Enercare as a Workforce Management Analyst. This full-time role emphasizes leveraging AI and predictive analytics for improved call volume forecasting and capacity planning. Located in Niagara/Markham, you will support efficient workforce planning for a Home Services contact center.

Your analytical skills and expertise with AI-powered tools will help develop accurate staffing models and enhance service delivery. This position is suitable for intermediate-to-senior professionals with experience in contact centers and advanced Microsoft Excel capabilities. Key Responsibilities:

- Utilize AI tools to enhance call volume forecasting accuracy
- Develop staffing models and capacity plans for efficient operations




- Analyze historical data to improve forecasting decisions
- Create dashboards and reporting tools for data-driven actions
- Present workforce insights to senior leadership Requirements:
- 4–7+ years in Workforce Management or Contact Center Operations
- Proficiency in AI-assisted forecasting solutions
- Advanced skills in Microsoft Excel, including forecasting models
- Robust understanding of contact center metrics
- Experience with data analysis and business intelligence tools Bring your analytical mindset and workforce expertise to Enercare's mission of exceptional customer service.

📌 Enercare Workforce Management Analyst Role (Markham)
🏢 Enercare
📍 Markham