Position Overview

Do you enjoy creating welcoming spaces for families, connecting people with community resources, and supporting children and caregivers to thrive? KCR Community Resources is looking for a Family Hub Facilitator to join our Family Services team at our West Kelowna Family Hub.

In this role, you’ll help create a warm and inclusive environment for families, plan activities that support healthy child development, connect participants with community services and resources, support outreach activities, and work alongside a collaborative team committed to strengthening families in our community.

This position is based at the West Kelowna Family Hub. The successful candidate will be required to work on site during their scheduled hours to support the day-to-day needs of families and the Hub. We’re looking for someone who brings strong relationship-building and communication skills, knowledge of community resources, an understanding of child development and family dynamics, and a genuine interest in working with diverse families.

Reporting Structure

Reports to: Family Hub Coordinator

Key Responsibilities

- Plan and prepare activities and theme days to promote healthy child development.
- Welcome families to the West Kelowna Family Hub and community events, fostering a protected and welcoming environment.
- Provide consistent on-site support at the West Kelowna Family Hub during scheduled working hours.
- Collaborate with the team to organize outreach events accessible to families.
- Provide one-on-one support to families, offering information, referrals, and assistance in accessing community services.
- Assist in volunteer recruitment and engagement.
- Maintain cleanliness and sanitation of toys, equipment, and shared spaces.
- Prepare monthly calendars of events and activities.
- Assist in collecting and compiling monthly statistics for reporting.
- Ensure participant consent for any photos used on social media platforms.
- Contribute to social media posts promoting Hub services.




- Attend team meetings and professional development opportunities.
- Perform other duties as assigned.

Qualifications

- Bachelor’s degree in Humanities, Social Work, Child and Youth Care, or related field preferred.
- Minimum of 3 years of recent related experience.
- Knowledge of community resources and agencies, with experience utilizing them for participant benefit.
- Familiarity with cultural safety for Indigenous and Immigrant families.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in computer literacy.
- Understanding of infant and child development and family dynamics.
- Ability to manage multiple tasks and priorities in a busy environment.
- Availability to work select weekends and flexible hours as required.
- Valid BC Driver’s licence required.
- Standard First Aid with CPR certification is an asset.

Benefits

- 3 weeks vacation
- Paid sick leave
- Group benefits include extended health, dental, and paramedical
- Health spending account
- Pension contribution

Application Process

KCR Community Resources is committed to fostering a diverse, inclusive, and equitable workplace. We encourage applications from individuals of all backgrounds and lived experiences. We are committed to providing accessible and inclusive recruitment processes. Accommodations are available upon request at all stages of the hiring process. If you require support, please contact People and Culture at (phone hidden).

About KCR Community Resources

KCR is a not-for-profit agency that fosters diversity, collaboration, and resourcefulness by tailoring services to meet the needs of individuals, families, and the broader community. We are committed to creating a community where people are supported in leading healthy, meaningful, and fulfilling lives. Our work is grounded in inclusion and relationships built on mutual trust and respect.

We value diverse perspectives, recognize each other’s contributions, and strive to create a safe, welcoming, and supportive workplace where collaboration and people’s strengths are at the center of our work.

📌 Family Hub Facilitator (Kelowna)
🏢 KCR Community Resources
📍 Kelowna