This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Standard (Mon-Fri) Environmental Conditions without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Field Service Engineer II

Field Based Role

Burnaby, Vancouver, Alberta, British Columbia - must be willing to travel in territory and beyond The Field Service Engineer (FSE) performs service on our customers’ laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally. Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs

Displays professionalism, good communication and technical knowledge in all customer interactions

Collaborates with internal partners to resolve customer issues and improve processes

Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions





Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.

Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors

Interacts with customers to explain & offer the sale of service contracts and other service products

Requires a bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge. Valid driver’s license & passport

Canadian Citizen/Permanent Resident or hold a valid Canadian work permit

Proficient in English (other languages are an asset, but not required)

Collaborates effectively with other Field colleagues to achieve the team’s collective goals

3+ years of relevant experience with related science, engineering and/or customer service

Masters-level degree in related field (eg. biomedical engineering, etc…)

Majority of work is in a scientific laboratory setting, with the balance (admin) in home office. Must be able to work safely with chemicals and hazardous materials. Moderately frequent overnight travel required based on workload needs.

NOTE: This position is not eligible for relocation perks .

📌 Field Service Engineer - Medical Electronics (Burnaby)
🏢 Thermo Fisher Scientific
📍 Burnaby