Overview

Join our dynamic team as a Front Desk Agent, where you will be the welcoming face and organizational hub of our hotel. This role is vital in creating a positive first impression for visitors and clients while ensuring smooth administrative operations. Your energetic approach and excellent customer service skills will help foster a professional, organized, and friendly environment.

Whether managing multi-line phone systems, handling data entry, or managing reservations, you’ll play a key role in supporting daily business functions with enthusiasm and precision.

Duties

- Greet visitors and clients warmly, providing exceptional customer support and ensuring they feel welcomed.
- Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with professionalism.
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and other office software to maintain up-to-date records.
- Handle clerical responsibilities such as filing, proofreading documents, and organizing paperwork to support office operations.
- Book reservations, coordinate calendars, and manage appointment reminders for staff or medical professionals.
- Maintain cleanliness and organization of the front desk area to promote a professional environment.




- Assist with bookkeeping tasks using Opera PMS or similar software to support financial recordkeeping when needed.

Requirements

- Proven experience in office administration, clerical work, or as a receptionist in a fast-paced environment.
- Solid computer skills including proficiency with Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools.
- Excellent customer service skills with the ability to handle phone etiquette professionally across multi-line phone systems.
- Demonstrated organizational skills with attention to detail in filing, proofreading, and managing schedules.
- Experience working in a hotel or hospitality industry is highly desirable, including familiarity with front desk procedures specific to hotel environments.
- Ability to perform typing quickly and accurately while maintaining focus on detail-oriented tasks such as proofreading and data entry.
- Knowledge of PMS software like Opera is a plus for creating reservations.
- Strong organizational skills combined with the ability to multitask efficiently under pressure.
- Education: High School Diploma

Join us in delivering outstanding service while supporting our team’s operational excellence! Pay: $17.60-$18.60 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk Agent (Strathroy)
🏢 Holiday Inn Express and Suites Strathroy
📍 Strathroy