Job Summary

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a quick-paced environment, we would love to hear from you.

Responsibilities

- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate very effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;




- Manage reservations made by phone, email
- Co-ordinate and supervise guest activities;
- Represent the culture of Hotel and build repeat guests;
- Perform other related duties as required by the Manager.

Experience
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Excellent phone etiquette and ability to operate phone systems
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and guest services

Job Type: Part-time Pay: From $18.30 per hour

Work Location: In person

📌 Front Desk Agent (Kamloops)
🏢 Travelodge Mountview
📍 Kamloops