Overview

Join our dynamic physiotherapy and massage clinic as a Front Desk Receptionist, where your energetic and welcoming presence will set the tone for an exceptional patient experience. In this vital role, you will be the first point of contact for clients, ensuring smooth operations at the front desk while supporting the clinical team with administrative tasks. Your proactive attitude and attention to detail will help foster a positive environment that promotes health, wellness, and client satisfaction.

Duties

- Greet patients and visitors warmly, creating a friendly and professional atmosphere from the moment they walk through the door
- Manage multi-line phone systems efficiently, scheduling appointments and answering inquiries promptly and accurately
- Verify patient insurance information and update electronic medical records using systems like Epic or Dentrix to ensure billing accuracy
- Handle check-in and check-out procedures, collecting necessary documentation and payments in compliance with clinic policies
- Maintain organized patient files and ensure all documentation is complete, accurate, and confidential
- Coordinate with therapists and staff to facilitate appointment flow and manage cancellations or rescheduling as needed
- Support administrative tasks such as answering emails,



managing office supplies, and ensuring the reception area remains tidy and welcoming

Skills

- Proven experience as a dental receptionist or medical office receptionist with a solid understanding of front desk operations in healthcare settings
- Familiarity with electronic medical records systems such as Epic or Dentrix to efficiently manage patient information
- Knowledge of medical terminology relevant to physiotherapy and massage therapy practices
- Excellent communication skills to interact clearly with patients, staff, and insurance providers
- Ability to handle multi-line phone systems confidently while maintaining professionalism under pressure
- Strong organizational skills with attention to detail in managing schedules, documentation, and office procedures
- Previous office experience in a healthcare environment is highly preferred to ensure seamless integration into our team

Join us in delivering outstanding care by providing exceptional front desk support! Your enthusiasm, professionalism, and dedication will contribute significantly to our clinic’s success and the well-being of our clients. Pay: $15.00-$16.50 per hour

Work Location: In person

📌 Front Desk Receptionist ( Physiotherapy and Massage Clinic) (Calgary)
🏢 Sterling Physiotherapy
📍 Calgary