Catholic Family Services of Prince Albert Inc. is a non-profit agency supporting families and individuals with mental health counselling and life improvement programs. With up to fifteen in office staff ranging from counsellors, program coordinators, and an executive leadership team, we work in a 3000 sq foot office space in downtown Prince Albert.

General Accountability The Receptionist reports directly to the Office Manager and is responsible for overseeing the front desk and all receptionist duties as required.

Education and Skill Requirements

- Organized, adaptable and able to work in a dynamic environment
- Previous receptionist experience beneficial but not required
- Proficient in Microsoft Word, Excel and Outlook emailing systems
- Candidate will be trained in Caredove and Owl appointment booking software
- Professional and respectful communication
- Able to work in a teamwork environment
- Confidentiality in and out of work
- Reliable and punctual, able to multitask
- Ability to prioritize, multitask and respond effectively to multiple client needs at once, maintaining accuracy, confidentiality, and a calm, welcoming presence during busy periods.

Specific Accountabilities, Duties, and Responsibilities

Receptionist

- Answering the telephone, greeting clients
- Booking/confirming appointments with clients using Owl and Caredove- includes initial intakes, re-scheduling,



and pre-booking sessions
- Responding to general inquiries about our agency and programming
- Signing participants up for programming
- Directing inquiries or messages to appropriate personnel as required.
- Maintaining a welcoming and tidy waiting area.
- Coordinating usage/ordering of office supplies with program facilitators and counsellors

Clerical

- Maintaining the office filing system
- Knowledge of all necessary forms and consents required by clients
- Knowledge of all programs and services offered by Catholic Family Services
- Booking appointments for one on one clinical supervision and group supervision for counselling staff
- Arranging for repair and maintenance of office equipment and computers as required.
- Distributing incoming mail and preparing outgoing mail
- Performing related or incidental duties as assigned by the Office Manager

Bookkeeping

- Receiving and recording payments in Owl as clients pay their session fees
- Using a debit machine to collect payment in person or over the phone
- Tracking e-transfer payments for session fees in Owl
- Issuing invoices and receipts for services provided – primarily counselling sessions

Pay: $21.75-$25.25 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk Receptionist (Prince Albert)
🏢 Catholic Family Services of Prince Albert
📍 Prince Albert