Front Desk & Operations Coordinator The Front Desk & Operations Coordinator reports directly to the General Manager and plays a key role in the internal and external success of our staff and customers. As the first point of contact; whether someone walks in, calls or reaches out online – this role sets the tone for how the company is experienced, and treats every interaction as a chance to impress.

Duties

- Operate the front desk providing excellent customer service via all mediums

- (in-person, phone, online) supporting with any/all inquiries

- Working within multiple systems ensuring quality data entry

- Organize all inbound orders with the Operations Manager

- Support on outbound quotes and logistics when needed

- Track order status for customers who are inquiring

- Entering Production Work Orders into the system to ensure inventory accuracy

- Create invoices and receive/execute customer payments with accuracy

- Ensure cleanliness of the front entrance

- Support maintaining accurate customer records





- Coordinate with vendors on office/building needs

- Maintain visitor logs for anyone entering the production area

- Assist with wholesale or retail customer set-up

- Support marketing events or events (tours, local pick-ups etc)

- Assist General Manager with ad hoc administrative tasks or s

Requirements and Skills

- Proven work experience as a Receptionist, Front Office Representative, or similar role.

- Proficiency in Microsoft Office Suite.

- Hands-on experience with office equipment (e.g.printers) and invoicing

- Qualified attitude and appearance.

- Solid written and verbal communication skills.

- Ability to be resourceful and proactive when issues arise.

- Excellent organizational skills.

- Multitasking and time-management skills, with the ability to prioritize tasks.

- Customer service attitude.

📌 Front Desk & Operations Coordinator (Calgary Metropolitan Area)
🏢 Kastner Perez Search Group
📍 Calgary Metropolitan Area