We are looking for a friendly, compassionate, and organized Part-Time Receptionist to join our Guiding Hands team.

Our philosophy is simple: Choose Your Own Adventure. We believe every individual should have the opportunity to make choices, explore their interests, build meaningful relationships, and participate in their community in ways that are meaningful to them.

As the first point of contact for participants, families, caregivers, and visitors, the Receptionist plays an important role in creating a safe, inclusive, supportive, and person-centred environment where everyone feels respected, valued, and welcomed.

The ideal candidate is warm, patient, dependable, and comfortable interacting with individuals with a variety of communication styles, abilities, and support needs. You will be someone who understands that a receptionist in this environment is much more than a person answering the phone—you are an important part of creating a positive experience for everyone who walks through our doors.

Responsibilities

- Greet participants, families, caregivers, staff, and visitors in a warm, respectful, and inclusive manner
- Answer and direct incoming phone calls and emails
- Schedule and confirm appointments, meetings, and activities as required
- Provide general information and respond to inquiries from participants, families, caregivers, and community partners
- Assist with day-to-day administrative and clerical tasks
- Maintain organized participant and office records while respecting confidentiality
- Assist with program preparation and set-up for daily activities, special events, and various programs
- Help prepare program spaces to ensure they are clean, organized, safe, and ready for participants
- Maintain cleanliness and organization of office areas and program rooms
- Assist with tidying and resetting program spaces following activities
- Monitor and replenish office and program supplies as needed




- Support staff and program facilitators with practical day-to-day needs
- Contribute to a positive, inclusive, and person-centred workplace that promotes choice, dignity, independence, and belonging
- Perform other duties as required to support the smooth operation of the program

Qualifications

- Previous experience in reception, customer service, administration, or a community/social services setting is an asset
- Experience working with adults with diverse abilities is an asset
- Warm, friendly, patient, and compassionate approach when interacting with participants, families, caregivers, and staff
- Strong interpersonal and communication skills, with the ability to interact respectfully with individuals with a variety of communication styles and support needs
- Ability to create a welcoming, inclusive, and respectful environment
- Strong organizational skills and attention to detail
- Reliable, punctual, and able to work independently while also being a supportive member of a team
- Comfortable managing multiple tasks and changing priorities in a busy program environment
- Basic computer skills, including email, word processing, and scheduling
- Willingness to assist with cleaning, organizing, program set-up, and other hands-on tasks as part of the day-to-day operation of the program
- Ability to maintain confidentiality and demonstrate professionalism when handling sensitive information
- A positive attitude and willingness to embrace our “Choose Your Own Adventure” philosophy by supporting participant choice, independence, dignity, and inclusion
- Current First Aid/CPR certification is an asset
- Vulnerable Sector Check required

Pay: $17.60-$18.00 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Application question(s):
- Are you located in Brantford, Ontario?
- Do you have a current criminal reference check with vulnerable sector, completed in the last 6 months

Work Location: In person

📌 Front Desk Receptionist (Brantford)
🏢 Guiding Hands Coordinated Services
📍 Brantford