The White Cap family is committed to Building Trust on Every Job. Responsible for leading an optimizing operational and sales performance within the district, ensuring alignment with the company’s strategic goals.

Leads a team of District Operations Managers (DOMs), District Sales Managers (DSMs), and support teams, providing guidance to ensure KPIs are met and resolving customer issues or sales/operations friction within the district.

Implements and manages processes to ensure high levels of sales and operational performance, assessing team productivity and inspiring aggressive sales efforts.

Ensures execution of company strategy through training programs and collaboration with customers, sales, operations, and human resources.

Drives human resources processes, including hiring, coaching, training, performance management and maintaining a strong leadership bench within the district.

Establishes a culture of accountability and inclusion, inspiring the team to set a standard of excellence.

Owns the local market, providing sales and operational leadership aligned with broader company priorities, developing annual and monthly sales objectives.

Drives innovative sales and operations initiatives in partnership with the RVP and senior management team, aligning operational and sales priorities with the company direction.

Holds DSMs accountable for key sales metrics, providing regular feedback, and ensuring accountability for driving profitable business results.





Ensures DSMs and DOMs hold teams accountable for driving pricing practices that protect gross margin and support commercial acceleration.

Holds DOMs accountable for safety, productivity, and operational processes, ensuring compliance with regulations and driving customer service excellence.

Works with Shared Services and Functions, and directs DOMs and DSMs to work with Functions, to improve the performance of the district.

Solutions require analysis and investigation.

Decides how to achieve planned results within an organization's plans, policies, and guidelines. May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Typically requires overnight travel 20% to 50% of the time.

Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Proven operational leadership with a track record of successfully managing multi-unit teams.

Robust financial acumen including budgeting, P&L; responsibility, inventory management and cost control measures.

Commitment to delivering excellent customer service and enhancing customer relationships.

Deep understanding of the industry including market dynamics, competition and customer expectations.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications. #

📌 General Manager, Performance General Manager, Performance (Vaughan)
🏢 White Cap Canada
📍 Vaughan