Become a Lead Customer Service Associate at PetSmart, where exceptional service meets teamwork. This role emphasizes assisting pet parents and leading associate training sessions.

As a Retail Customer Service Lead, you will oversee the pet parent experience while fostering a supportive workplace for your team. Your responsibilities include managing store events, addressing customer concerns, and ensuring compliance with safety standards. Strong communication skills and a passion for pets will set you apart in this position.

Key Responsibilities: • Elevate customer interactions across all platforms • Facilitate training and development for associates • Promote and coordinate marketing for store events • Maintain cleanliness and operational safety standards • Support cash transaction processes and maintain accuracy

Requirements: • Minimum of 2 years of retail experience • Preferred experience in a leadership role • Flexible schedule availability, including holidays • Strong communication capabilities • Proficient in using computer systems

Drive the customer service vision of PetSmart and support your team in creating a fantastic shopping experience for pet parents. #J-18808-Ljbffr

📌 Lead Customer Service Associate at PetSmart (Winnipeg)
🏢 PetSmart
📍 Winnipeg