Join MNP Digital as a Technical Support Analyst and enhance client satisfaction through expert technical support. This full time role, based in Burlington or Mississauga, focuses on resolving IT-related queries.
In this role, you will be an essential part of MNP’s commitment to client service, equipped with a minimum of five years of relevant experience. You'll tackle incidents ranging from Tier 1 to Tier 3 and will serve as a point of escalation for more complex issues. Your familiarity with ITIL processes, Active Directory, and Microsoft 365 will help maintain operational excellence.
Key Responsibilities:
• Act as the first point of client contact for technical issues
• Ensure adherence to internal policies and escalation procedures




• Provide timely updates and resolutions for client requests
• Maintain accurate timesheets and service documentation
• Create and review knowledge base articles
Requirements:
• 5 years in IT customer service setting
• Technical diploma or equivalent experience required
• Intermediate MS 365 knowledge, including Exchange Online
• Understanding of networking issues and protocols
• ITIL v4 Foundations certification required
Leverage your technical skills and customer service acumen to support MNP’s mission.
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📌 Technical Support Analyst Role at MNP (Burlington)
🏢 MNP
📍 Burlington