Magnolia Company Overview

Magnolia Hotel & Spa is Victoria’s Luxury Boutique Hotel, renowned for its exceptional personalized service and boutique charm. Located just a block from the harbour and the city’s finest dining and entertainment, we pride ourselves on providing an unforgettable experience for our guests.

Job Type: Part-time 16-34 hrs per week

Report to: Manager on Duty & Front Office Manager

Job Summary: The Guest Services Agent is a communication lead with our guests, manning the front desk where our guests check in and check out, and coordinating daily communications between departments to ensure smooth operations of the hotel.

Anticipatory Service: Go above and beyond to exceed guest expectations, wowing them with personalized touches.

Team Player: Collaborate effortlessly with every department, embodying our commitment to exceptional service.

Calm Under Pressure: Thrive in a high-volume setting, handling multiple tasks with grace and efficiency.

Duties and Responsibilities

- Greet and welcome all guests who travel through the lobby in a warm and thoughtful manner, seeking to anticipate guests' needs and provide service.
- Answer and direct all incoming phone calls and emails as received in a timely manner.
- Maintain inventory of vacancies, reservations and room assignments.
- Provide concierge services for guests.
- Recording and passing on messages in full to both guests and other operating departments.
- Ensuring the entire front desk space is welcoming, neat, professional and presentable.
- Upholding professional, friendly, efficient and effective work composure.
- Preparing check-in and check-out documents for arrivals and departures.




- Parking guest vehicles as required by guests.
- Luggage assistance as required by guests.
- Guest room deliveries as required.
- All other duties as assigned

Knowledge, Skills, and Abilities

- Knowledge of Front Office Operations and proficiency in all areas.
- Ability to professionally deal with all guests in all circumstances.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to work under pressure and to multitask in potential high volume area.
- Ability to “WOW” guests with anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
- MUST be a team player and able to work seamlessly with every department in the hotel to achieve exceptional service.

Employment Credentials Requirements

- Previous hotel experience required in a similar role.
- Hotel experience in a similar class of hotel strongly preferred.
- Strong knowledge of Victoria required, with respect to making appropriate guest recommendations for activities, attractions, and restaurant recommendations.
- OPERA Cloud or OPERA PMS experience preferred.
- Post-secondary education in hospitality or tourism studies an asset

Job Type: Part-time

Schedule

- Holidays
- Night shift
- Weekend availability

Supplemental pay types:
- Commission pay
- Tips

Work Location: In-person, DT Victoria. Job Type: Part time

Pay: From $25.00 per hour

Benefits

- Company events
- Discounted or free food
- Vision care

Experience:
- hospitality: 1 year (required)

Licence/Certification:
- Driving Licence (preferred)

Location:
- Victoria, BC V8W 1B8 (required)

Work Location: In person

📌 Guest Service Agent (Front Desk Agent) (Victoria)
🏢 Magnolia Hotel u0026
📍 Victoria