Job Summary

Join our dynamic hospitality team as a Guest Service Agent and Night Auditor, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will provide exceptional customer service, manage guest check-ins and check-outs, and ensure smooth overnight operations. Your energetic approach will help foster a welcoming environment, making every guest feel valued and cared for from arrival to departure.

This position offers an exciting opportunity to develop your hospitality skills while working in a fast-paced, lively setting.

Duties

- Greet guests warmly upon arrival, ensuring a friendly and professional first impression
- Check guests in and out efficiently using multi-line phone systems and front desk software
- Handle guest inquiries, requests, and complaints with positive attitude and effective problem-solving
- Maintain accurate records of guest stays, payments, and reservations during overnight shifts
- Conduct nightly audits of financial transactions and ensure all reports are complete and accurate
- Provide information about hotel amenities, local attractions, and services in multiple languages if applicable




- Ensure the safety and security of guests by monitoring CCTV surveillance and conducting routine inspections

Skills

- Excellent customer service skills with a friendly, energetic demeanor
- Solid phone etiquette and ability to manage multi-line phone systems confidently
- Bilingual or multilingual abilities to assist diverse guest populations
- Previous hotel or hospitality experience highly preferred
- Ability to handle guest interactions professionally in high-pressure situations
- Knowledge of front desk operations and guest services best practices
- Exceptional communication skills with an emphasis on hospitality excellence

This role is ideal for motivated individuals eager to thrive in a lively hotel environment. We value energetic team players who are passionate about delivering outstanding guest experiences. Join us to be part of a vibrant team dedicated to hospitality excellence! Pay: $17.60-$18.00 per hour

Benefits

- On-site parking

Education:
- Secondary School (required)

Experience:
- Front Desk: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Guest Service Agent/Night Auditor (Belleville)
🏢 Ramada by Wyndham Belleville
📍 Belleville