We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services
- Manage reservations and room assignments
- Address guest concerns and resolve issues promptly
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Skills:
- Experience with phone systems and handling multiple lines
- Robust hospitality and customer service skills
- Bilingual proficiency is a plus
- Knowledge of guest services in a hotel setting
- Multilingual abilities are advantageous
- Proficient in phone etiquette
- Familiarity with front desk operations
Joining our team as a Guest Service Agent offers the opportunity to work in a dynamic environment where you can showcase your customer service skills and contribute to creating memorable experiences for our guests. Should be available to do weekdays and weekends.
Experience
- Customer service: 1 year (required)
Work Location: In person Pay: $17.60-$19.70 per hour
Work Location: In person
📌 Guest Service Agent (Mississauga)
🏢 Quality Inn & Suites
📍 Mississauga
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