Lead the Membership and Rewards Support team at AMA in a hybrid role designed for natural people leaders. Your expertise in coaching and mentoring will enhance exceptional member experiences.
As the Team Lead, you’ll foster a culture of engagement and continuous improvement for your team at AMA. This role requires solid communication skills, expertise in technology adaptation, and the ability to manage multiple priorities effectively. Join a company that values your contributions while you build meaningful member relationships and improve service delivery.
Key Responsibilities:
• Lead daily operations of the Membership and Rewards Support team
• Coach and mentor team members in service standards




• Foster employee engagement and celebrate high performance
• Monitor service levels across various channels
• Implement process improvements to enhance member experiences
Requirements:
• High school diploma or equivalent experience
• Experience in customer service or contact center roles
• Leadership experience is preferred
• Understanding of membership and rewards systems
• Strong coaching and communication skills
Make a direct impact on member satisfaction and team success with your leadership at AMA.
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📌 Team Lead Membership Operations Hybrid (Edmonton)
🏢 albertamotorassociation
📍 Edmonton