Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement. Your role will focus on strategic customer onboarding and support.

In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon’s AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you’ll empower clients to achieve their hiring objectives efficiently.

Key Responsibilities:



• Lead the customer onboarding process effectively • Develop and implement tailored training for product usage • Regularly assess account health and satisfaction levels • Identify and mitigate potential risks or issues • Collaborate closely with internal teams to refine customer strategies

Requirements: • 3+ years of customer-facing experience in the B2B SaaS environment • Capacity to build deep, trusted relationships • Solid communication and problem-solving skills • Excellent organizational skills for account management • Proactive in driving customer expansion and value

Amplify customer success and redefine hiring excellence as part of Ribbon's innovative team. #J-18808-Ljbffr

📌 Customer Success Expert at Ribbon (Winnipeg)
🏢 Ribbon AI
📍 Winnipeg