Join The Society in Saskatoon as a Customer Support Coordinator and play a key role in leading service excellence. Supervise and train staff while resolving complex issues for citizens.

In this supervisory position, you will oversee the performance of the Corporate Revenue Department's customer service team. Your role is focused on improving service quality by training staff, addressing escalated complaints, and implementing procedural enhancements to align with laws and policies. Your expertise will also help develop operational manuals and ensure accurate responses to public inquiries.

Key Responsibilities:



• Direct and supervise daily customer support operations • Schedule and provide training for team effectiveness • Act as second escalation point for customer issues • Assess and recommend improvements to service policies • Create explicit operating procedures for team use

Requirements: • Completion of a two-year, relevant post-secondary program • 4-6 years of customer service experience • At least 2 years in a supervisory role • Competent in Microsoft Office applications • Strong communication ability, both oral and written

Elevate customer service standards and foster team development as a Supervisor at The Society. #J-18808-Ljbffr

📌 Supervisor for Customer Support Services (Winnipeg)
🏢 City of Saskatoon
📍 Winnipeg