- Provide customer service and respond to inquiries from people experiencing or at risk of homelessness in various settings
- Assess housing needs using VI-SPDAT or SPDAT
- Divert people from homeless services by referring them to internal and external supports
- Facilitate admission to the emergency housing program when appropriate
- Connect individuals and families with natural, internal, and community supports to prevent homelessness
- Connect individuals and families to the emergency housing program’s external service delivery partner when diversion is not possible
- Maintain client records and service delivery data in departmental software such as HIFIS
- Perform related administrative tasks for the Homelessness Prevention Services program
Requirements
- Two-year diploma in a related discipline such as Social Services Worker, Human Services, or Addictions Counselling
- Over two years’ experience in a Social Services-related position, including direct experience in crisis intake and support, in-house shelter services, addictions and/or mental health intake and case management
- Additional training and/or certification in mental health, addictions and/or trauma counselling considered an asset
- Valid Ontario Driver’s Licence and access to a reliable vehicle
- Excellent interpersonal skills
- Working knowledge of community services and supports
- Experience working directly with people experiencing homelessness or at imminent risk of homelessness
- In-depth knowledge of homelessness risk factors and barriers to housing stability
- Training and/or experience in motivational interviewing and assessment tools such as VI-SPDAT and SPDAT
- Experience using homelessness-related databases such as HIFIS
- Experience with crisis situations and conflict resolution for vulnerable populations with tri-morbidity
- Computer knowledge in Microsoft Office and department-specific database software
- Successful applicants must provide a current Criminal Record Check, including Vulnerable Sector screening where required, and education verification
Core Competencies
Demonstrates expertise in crisis intake and support, with a solid focus on connecting individuals and families to community resources and emergency housing programs. Proficient in using assessment tools and maintaining accurate client records in relevant databases.
Highest-signal resume keywords
- Crisis Intake And Support
- VI-SPDAT And SPDAT Assessment
- HIFIS Database Experience
- Mental Health And Addictions Training
- Community Services Knowledge
ATS Optimization Keywords
Hard Skills
- Crisis Management
- Case Management
- Motivational Interviewing
- Housing Needs Assessment
- Data Entry
- Conflict Resolution
- Client Record Maintenance
- Addictions Counselling
- Mental Health Support
- Homelessness Risk Assessment
Soft Skills
- Excellent Interpersonal Skills
Certifications & Qualifications
- Two-Year Diploma In Social Services
- Valid Ontario Driver’s Licence
- Criminal Record Check
Industry Keywords
- Homelessness Prevention
- Social Services
- Community Supports
- Emergency Housing
- Vulnerable Populations