B+H Architects is a global, award-winning firm with a 70+ year legacy of building creative solutions for clients through the delivery of architecture, interior design, landscape, planning, and other consulting services. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables.

We’re looking for an experienced Operations Manager to lead and optimize operations across our Canadian studios. You’ll drive consistent project delivery standards, improve commercial performance, and enable our design teams to work efficiently at scale. This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.

National Operations Leadership

Lead operations for Canada across two studios, ensuring alignment with global and regional strategy. Establish a consistent national framework for project initiation, budgeting, scheduling, and reporting. Create and enforce disciplined operational standards across all project teams. #Project Delivery Oversight Monitor operational performance across all active projects, identifying risks and intervening early with Project Principals.

Implement project controls for scope management, change orders, fee tracking, resource allocation, and risk mitigation. Lead monthly project health reviews and quarterly business performance reviews. #Practice Efficiency & Process Improvement Diagnose operational inefficiencies and introduce clear, repeatable workflows. Develop and roll out standardized SOPs for project delivery, documentation, QA/QC,



and financial controls.

Deltek

Vision/Vantagepoint, resource planning systems). #Financial & Commercial Management Partner with Finance to improve revenue forecasting, utilization, WIP/AR management, and margin performance. Support project teams in developing accurate proposals, fee structures, and work plans. Ensure commercial discipline in contract reviews, negotiations, and risk assessment. #People Leadership & Culture Promote a culture of accountability, operational discipline, and continuous improvement.

Mentor Project

Managers and emerging leaders to develop operational capability within the studios. Compliance, Risk &

• Quality Strengthen adherence to regulatory requirements, insurance standards, and internal governance. Implement robust QA/QC processes to reduce operational and contractual risk. Support internal audits, client compliance processes, and risk reviews. Strong knowledge of project lifecycle, financial controls, and risk management. ~ Proven success implementing structure in complex, multi-office environments. ~ Expertise with ERP/project management tools (Deltek preferred). ~ Excellent communication and stakeholder management skills. ~ Familiarity with RAIC/AIBC/OAA standards and contract types. Benefit of working at B+H Hybrid work arrangements with a combination of working in the Toronto Studio and remotely. Competitive salary based on experience and industry standards. An excellent employer paid Extended Health &

• Dental Benefit, Life, and AD&D.; Referral bonus program. Culture &

• Inclusion We value and are committed to upholding a culture of Inclusion and Belonging. Our Firm B+H is a global, award-winning,



full-service design firm recognized for excellence in sustainable design, technical expertise and the delivery of complex, large-scale projects. We are committed to delivering high-performance and sustainable communities, buildings and environments that exceed client expectations, contribute to human well-being, and enhance the health of our planet. Collaborating across ten studios in Toronto, Vancouver, Seattle, Shanghai, Hong Kong, Singapore &

• Ho Chi Minh City, B+H’s architects, interior designers, planners, landscape architects, organizational design specialists, experience designers, researchers, analysts, and brand strategists combine strategic thinking, bold design, and advanced technology with the creative human energy of an interdisciplinary, multi-generational team. B+H delivers strategic consulting and high-value design solutions that shape spaces, communities, and economies. At B+H we push the limits of creativity by acknowledging the humanity in the creative process. Once we’ve found something truly new, then we reassemble it into the clean, well-executed project our clients expect from us. Diversity and Inclusion Diversity and inclusion have always been at the core of our values at B+H. A diverse workforce with wide perspectives and creative ideas advantages our clients, the communities where we operate and all of us as colleagues. B+H is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We are committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of our design, services and workplaces. B+H Architects encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. Accommodation for applicants is available upon request throughout the recruitment and selection process, including for those who identify as having a disability.

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