Join Knix as a Key Lead, ensuring every customer enjoys a confident, warm shopping experience. Your expertise in retail will help drive sales while creating a welcoming environment.
In this pivotal role, you will take ownership of the team's success and mentor Sales Associates to deliver exceptional customer experiences. Your ability to read and respond to sales metrics will empower you to maintain an efficient store environment during peak times while supporting staff development and engagement.
Key Responsibilities:
• Lead by example in creating a customer-centric atmosphere
• Develop Sales Associates through real-time coaching
• Manage floor activities using sales insights and KPIs
• Guide customers to the right Knix products, ensuring comfort
• Support general operational needs and staff training
Requirements:
• Minimum 2 years in retail, ideally in a leadership role
• Experience utilizing KPIs for decision-making
• Team leadership and conflict resolution abilities
• Capacity to handle challenging customer interactions
• Adaptable work hours including evenings and weekends
Leverage your passion for Knix to inspire both customers and team members alike!
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📌 Lead Customer Experience at Knix (Toronto)
🏢 Knix
📍 Toronto