Support client transformations as a Field Support Analyst with MNP Digital. This position focuses on resolving client technical challenges both onsite and remotely.

In this office-based role in Burlington or Mississauga, you will be instrumental in addressing a range of Tier 1 to Tier 3 incidents. Your day-to-day tasks include delivering exceptional customer service, assessing technical issues, and following proper escalation paths. Your proactive approach will contribute to improving client satisfaction and operational efficiency.

Key Responsibilities:



• Address technical issues and service requests directly • Provide solid customer service in various formats • Ensure compliance with internal policies and SLAs • Create and review Knowledge Base articles • Conduct root cause analysis and known error documentation

Requirements: • IT customer service experience (5 years) • Relevant diploma, IT certifications, or equivalent experience • Knowledge of MS 365, Active Directory, and authentication methods • ITIL v4 and Azure Administrator Associate certification required • Skills in Windows and Mobile OS troubleshooting

Harness your skills at MNP Digital, impacting clients positively through effective technical support. #J-18808-Ljbffr

📌 MNP Digital Field Services Analyst (Winnipeg)
🏢 MNP
📍 Winnipeg