Become a pivotal Compliance Officer dedicated to handling complaints effectively. Utilize your expertise to provide guidance, identify trends, and ensure public protection in a hybrid work environment. This role emphasizes managing complaints against licensees while advising on compliance inquiries.

You will analyze non-compliance issues and potential risks, driving investigations to protect the public interest. Additionally, you’ll draft various communications and liaise with stakeholders to support your efforts. Key Responsibilities:

- Review complaints for Council's jurisdiction
- Draft reminder letters for conduct concerns
- Conduct investigations on compliance breaches
- Prepare reports for Review Committee presentations
- Document interactions with licensees and complainants Requirements:
- Minimum 3 years in regulatory or financial services
- Post-secondary education in a relevant field
- Proficiency in Microsoft Office suite
- Robust conflict resolution and communication skills
- Ability to manage a diverse workload Elevate regulatory standards by ensuring compliance and enhancing public trust in the sector.

📌 Hybrid Compliance Officer Focused on Complaint Management and Guidance (Vancouver)
🏢 Insurance Council of BC
📍 Vancouver