Elevate your tech career as a Level 2 System Engineer with Wipro Limited. Use your troubleshooting skills in a role that focuses on remote support and customer care.
Wipro is seeking a Level 2 System Engineer with 1-3 years of experience in desktop support. You will excel in handling customer inquiries over various platforms, including Windows, Outlook, Teams, and Citrix. This role involves not just technical skills but also exceptional communication and empathy to manage customer complaints effectively.
Key Responsibilities:
• Troubleshoot base operating system issues and new technologies
• Manage incoming calls and emails for customer support
• Document call information as per standard procedures
• Create SOPs for new issues and resolutions
• Identify and escalate issues to supervisors as needed
Requirements:
• 1-3 years experience in desktop support
• Solid technical knowledge in troubleshooting
• Excellent communication and empathy skills
• Ability to research and resolve customer complaints
• Willingness to create and follow documentation
Take on the challenge of providing exceptional support at Wipro and help customers overcome digital obstacles.
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📌 Level 2 System Engineer at Wipro (Mississauga)
🏢 Wipro Technologies
📍 Mississauga