Date Posted: 08/18/2026

Req ID: 49866

Faculty/Division: UofT Mississauga

Department: UTM: Info. & Inst. Tech. Services

Campus: University of Toronto Mississauga (UTM)

Position Number: 00044151

Existing Vacancy: Yes

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs.

Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

The UTM Service Desk is a service delivery centre of excellence at the U of T. A busy, central service point, we are the first point of contact for IT support, facilities and utility requests, TCard, and Lost & Found. Under the general direction of the Service Desk Coordinator, Client Services, the incumbent is responsible for providing these services.

The scope of IT support includes all end-user devices, classroom A/V, and associated software. The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails and prepare and edit knowledge-based articles as required. In addition, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.;

Your responsibilities will include:

Responding to end-user service requests

Listening actively to clients with concerns

Responding to service requests in a timely fashion

Checking to ensure equipment is in working order

Updating and maintaining service activities documentation

Updating and maintaining documentation

Essential Qualifications:

College Diploma (2 years) in an IT or related program, or acceptable combination of equivalent experience.

Minimum two years in a heterogeneous Windows, Mac OS, and Unix/Linux environment

Must have diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems,



web browsers and a desire to expand existing skill sets

Demonstrated experience in the following: installing, configuring, troubleshooting and repairing desktop computers (PCs and MACs) and mobile devices, including setting up wireless access

Knowledge of various personal digital tools, technologies and software; knowledge of application deployment and desktop management technologies such as SCCM, Parallels, RDP and Apple Remote Desktop; installing, configuring and supporting software applications such as SPSS, SAS, Minitab, MATLAB, desktop publishing software, and Adobe products

Knowledge of audio-visual and classroom technologies

Experience in performing basic troubleshooting with multi-function printers

Knowledge of networks and network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with device end-points

Must have solid troubleshooting and analytical skills

Demonstrated interpersonal skills under pressure

Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service

Ability to work within a ticket system to manage assigned work

Ability to work in an environment with frequent interruptions

Ability to effectively handle multiple problems, completing each in a timely manner

Ability to exercise good judgment, discretion and tact

Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds

Ability to work effectively independently and as part of a team

Assets (Nonessential):

Experience with ITSM ticketing software ServiceNow

ITIL Foundations level certification

Familiarity with the University environment, governance, and policies To be successful in this role you will be:

Adaptable

Assertive

Communicator

Motivatedself-learner

Problem solver

Resourceful

Closing Date: 08/27/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full time

Pay Scale Group & Hiring Zone:

USW Pay Band 09 - $67,916.



with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Job Segment: Service Desk, Audio Visual, Information Technology, Equity, Network, Customer Service, Creative, Technology, Finance

📌 Information Technology Specialist (Toronto)
🏢 University of Toronto
📍 Toronto