In this position, you will be supporting numerous projects for clients across all WBM departments. The role requires the ability to design, organize, and facilitate multiple concurrent projects and operational activities among a wide variety of internal and end-user stakeholders. Comprehensive knowledge and experience with project management, IT infrastructure, and IT operations is vital.

Skills leading the development of complex processes and problem-solving activities is also essential to ensure integrity of project policies, objectives, services, and deliverables. The role requires the ability to lead, coordinate, and supervise multiple internal and external project teams. Deliver on all project expectations for scope, schedule and budget

Identify any project risks that do not meet client expectations, and provide solutions for those risks

Perform required duties for any on-going projects i.e. budget management, weekly status, meeting facilitation

Consistently deliver a great customer experience

Provide recommendations to enhance service provision, processes, tools, and training

Provide ideas and insight into process and methodologies utilized on-site

Project Delivery & Coordination Lead end-to-end project lifecycle and client onboarding projects

Develop and maintain project plans, schedules, budgets, and status reporting

Coordinate internal resources, external vendors, and client stakeholders to ensure smooth project execution





Organize and facilitate project meetings including kickoffs, checkpoints, and close-out sessions

Identify opportunities to improve project delivery processes and tools

Champion continuous improvement initiatives within the PMO to enhance delivery quality and stakeholder satisfaction

Proactively manage expectations, risks, and changes throughout the project lifecycle

3+ years of experience as Project Manager, with a provable history of successful project implementation.

Nice to have experience within a Managed Services Provider (MSP) workplace.

Proven ability to manage multiple concurrent projects while maintaining project management standards.

Experience in technology and digital transformation project delivery

Strong organizational, planning, and time-management skills.

Strong customer service orientation with the ability to communicate technical concepts effectively

Self-motivated, organized, and capable of managing multiple client projects simultaneously.

Proficiency with Microsoft applications including Outlook, Word, and PowerPoint.

That is why, in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of.

📌 Infrastructure Technical Project Manager (Edmonton)
🏢 WBM TECHNOLOGIES
📍 Edmonton