Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Caseworker provides direct casework to assist clients within The Salvation Army - Crossroads Residential Services policies and programs. The Caseworker provides housing support for clients staying at the emergency shelter and works in partnership with the other support services provided at Crossroads. The Caseworker is part of the Case Management Team for Crossroads Residential Services.

Accountabilities

- Under the direction of the Residential Services Manager or designate, works with all the support staff at the shelter to build relationships that will support the clients and the program
- Orientates clients with the house rules and regulations
- Casework duties, including analysis of data, formulation of treatment services and supports (in consistency with The Salvation Army - Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals,



provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services, among others
- Builds and maintains a therapeutic environment with clients. Confront in a therapeutic manner, if necessary, to de-escalate tensions and resolve conflict. Document observances of the clients along with actions taken by the Caseworker
- Ensures the psychological needs of residents are being met through programming, individual counselling, etc.
- Attends and facilitates case conferences with the Case Management Team
- May attend planning meetings for clients and other support workers
- Provides statistical and evaluative information to management and funders
- Supports the efforts made to meet the client's spiritual needs and cultural practice by working with the Spiritual Care team
- Maintains an active interest in all phases of the residential program and suggests improvements to the same

Case Management

- Provides responsible case management services for all shelter guests
- Meets and interviews clients to complete intakes, develop case plans and establish goals, monitor progress, and provide ongoing support
- Conducts individual counselling sessions, keeping records as to the nature of each session. Make self-available to other clients as required
- Records and maintains case plan documentation. All documentation should provide objective information, including behaviour, attitude, and concerns regarding all activities, events,



and interactions.
- Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care
- Monitors the environment and clients to ensure safety and security
- Responds to day-to-day "urgent" needs of clients

Communication & Reporting

- Maintains accurate, comprehensive, legible, and current client file records
- Maintains confidentiality and keeps accurate statistical records (SAMIS)
- Presents to the Residential Services Manager or designate, when required, a written or oral report on the conduct recovery plan and progress of each assigned client
- Promptly reports incident reports in accordance with policy
- Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizations
- Identifies and reports to the property management company maintenance needs and safety concerns

Other Duties

- Practices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times
- Required to work in cooperation with other staff members in job-related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality.
- Dress in a manner that is qualified and presentable with respect to the employment position
- Adhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation Army
- Participates fully and constructively in staff meetings and service training
- Engages in formal evaluation sessions with the direct supervi

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📌 Housing Caseworker (Saskatoon)
🏢 Salvationarmyca
📍 Saskatoon