Job Title: Product Designer (Interaction Design-Advanced)

Location: Toronto, ON

Duration: 12 months

Type: Full – Time Contract

- The designer will support the Client 360 program within client’s team; this program is implementing Salesforce within the bank for advisors, primarily in branch and commercial banking settings.
- The designer will create screen designs and process flows to support the planning and delivery of specific features within Salesforce that support client’s advisors’ workflow, and contribute to advisors’ efficiency and effectiveness.
- The designer will also conduct usability testing with advisors using Figma prototypes or other artifacts, to determine if design proposals will benefit advisors, and support RBC in achieving its Client 360 program objectives.
- The designer will support Client 360 product owners, their agile squads, and the Client 360 program, as follows:
- Consult with Client 360 product owners and their relevant partners on an ongoing basis to discuss new and upcoming features on the Client 360 roadmap, brainstorm, sketch and iterate on potential UX solutions

- Plan usability testing on design proposals as needed
- Work with product owners, tech leads, business analysts and other relevant stakeholders to scope design activities, collect business and functional requirements, establish timelines for delivery of prototypes and ready for dev files, and plan usability testing;
- Create design concepts and prototypes in Figma, using elements from the Salesforce Lightning Design System, review concepts with product owners and collect feedback to iterate;

- Conduct moderated or unmoderated usability testing as needed to validate design hypotheses; and conduct end-to-end test process, including:
- The designer will support Client 360 product owners, their agile squads, and the Client 360 program,



as follows:
- Consult with Client 360 product owners and their relevant partners on an ongoing basis to discuss new and upcoming features on the Client 360 roadmap, brainstorm, sketch and iterate on potential UX solutions

- Plan usability testing on design proposals as needed
- Work with product owners, tech leads, business analysts and other relevant stakeholders to scope design activities, collect business and functional requirements, establish timelines for delivery of prototypes and ready for dev files, and plan usability testing;
- Create design concepts and prototypes in Figma, using elements from the Salesforce Lightning Design System, review concepts with product owners and collect feedback to iterate;

- Conduct moderated or unmoderated usability testing as needed to validate design hypotheses; and conduct end-to-end test process, including:
- drafting research plans; creating test scripts and launching unmoderated research studies in clients test platform; scheduling and conducting moderated usability testing with clients advisors; synthesizing and analyzing test data; creating and presenting test reports, and discussing design recommendations with POs and other relevant stakeholders;
- Deliver design concepts and appropriately documented ready-for-dev files in Figma to Client 360 squads, to support build and release of Client 360 features and enhancements.

Qualifications:





- Designing / specifying both simple and complex screen and process flows on the Salesforce platform, and more specifically on Salesforce Financial Services Cloud

- Planning and delivering Figma prototypes of medium-high complexity, within constrained timeframes
- Planning and conducting moderated and unmoderated usability testing
- Understanding and appropriately managing stakeholder expectations within an organizationally complex workplace planning and delivering presentations, workshops, reviews and other such large-tent meetings; and also in proactively identifying the need for such meetings

The key skills for the designer include:

- Substantial experience designing for complex organizational workflow on the Salesforce platform, and within the constraints dictated by this platform (must-have)

- Expertise in use of Figma to:

1. build design concepts using design system elements and components
2. create complex prototypes (including use of variants and variables to enhance prototype quality and interactivity)

3. deliver high-quality ready-for-dev files

- Planning and conducting usability testing using Figma prototypes
- Independently scoping and estimating design and usability testing activities to meet competing priorities and deadlines set by squad product owners

- Knowledge of and some experience in (ideally no less than 6-12 months) designing for Salesforce

“Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.

“We use AI in our Hiring processes”

📌 Interaction Designer (Toronto)
🏢 Mindlance
📍 Toronto