Customer Representative - 1 Yr Limited Term (Nisku, AB)Administrative Nisku, Nisku, AB, CA5 days ago Requisition ID: 1222Be a part of building a stronger, safer workforce!As the national safety association for the oil and gas industry we advocate for worker health and safety .Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.What is the prospect:Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.What will you do:Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.Maintain customer data,



including certify Energy Safety Canada courses.Other duties as required.What you need to succeed:High school diploma or its equivalency is required6+ months experience in a Contact Center or customer service roleProficient in MS Office and has basic computer skillsHas knowledge of commonly used concepts, practices and procedures within an office and Contact Center environmentStrong interpersonal and communication skillsExcellent customer service skills, with attention to patience and professionalismDemonstrated ability to work well as part of a team, with proven reliabilityMust be able to work in a high-volume, fast-paced environmentData entry experience with focus on accuracy and troubleshooting is an assetAbility to sit for long periods, navigate multiple computer systems with repetitive motions, and utilize devices typically found in an office environmentComputer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an assetWhat’s in it for you:Competitive compensation packageExcellent medical and dental benefitsGenerous vacation and flex daysFlexible work environmentEnergy Safety Canada is committed to building a talented and diverse workforce which creates an environmentthat supports diversity, equity and inclusion. We encourage all qualified candidates to apply.Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Customer Rep-Station - $77,734 - $106,884.8 A Year (Winnipeg)
🏢 Energy Safety Canada
📍 Winnipeg