- Location: Toronto, ON (On-Site)
- Pay Rate: $56.17/hr-$64.93/ hr
- Contract Length: 6 Months with possibility for extension

We at Raise are hiring an Application Support Analyst - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a outstanding place to work

Key Responsibilities

- Provide production support for business-critical applications and services.
- Monitor system health, application performance, and data flows.
- Investigate and resolve incidents, performance issues, and service disruptions.
- Perform root cause analysis and implement preventive solutions.
- Support deployments, operational readiness, and change activities.
- Develop and maintain monitoring dashboards, alerts, and runbooks.
- Contribute to knowledge repositories, support documentation, and process improvements.

Must Have Requirement

- 5-7 years of experience supporting enterprise production applications.
- Strong troubleshooting and incident management skills.
- Experience with monitoring, observability, and reliability engineering practices.

Platforms & Monitoring

- OpenShift Container Platform (OCP)
- Grafana
- Loki
- Prometheus
- Dynatrace

Tools

- Feed Hub
- AutoSys
- ServiceNow (ITSM)
- Confluence
- Jira

Nice To Have

- Wealth Management domain knowledge.




- Experience in banking or financial services environments.

Soft Skills

- Excellent communication and documentation skills.

Looking for meaningful work? We can help! Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 (phone hidden) or [email protected]

#FIN24

📌 IT Application Support Analyst - Senior (Toronto)
🏢 Raise
📍 Toronto