We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client.

ABOUT THE PROJECT:

Our client is looking for a hands-on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The role requires strong troubleshooting skills across hardware, software, peripherals and other end-user technologies.

ABOUT THE RESPONSIBILITIES:

You will

- Diagnose and resolve desktop, laptop, operating system, application and peripheral issues.
- Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.
- Image, configure and deploy desktops and laptops, including operating systems and standard applications.
- Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams.
- Troubleshoot monitors, docking stations, printers and other end-user peripherals.
- Support workstation moves, equipment replacements, hardware refreshes and new-user setups.
- Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or appropriate escalation.
- Work collaboratively with infrastructure, network, security and other internal IT teams to resolve issues, maintain service levels and minimize business disruption.
- Maintain hardware inventory and asset records.
- Provide occasional support for Apple iPhones/iOS devices and meeting-room technology.

REQUIREMENTS:

Must-have:

- 3–5+ years of hands-on Level 2 deskside, desktop or field IT support experience.
- Robust desktop and laptop hardware troubleshooting skills.
- Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS.
- Experience with computer imaging, configuration and deployment.
- Good working knowledge of Microsoft 365/Office.
- Experience troubleshooting monitors, docking stations, printers and other peripherals.




- Experience working with an ITSM or ticketing system; experience with a specific platform is not required.
- Strong troubleshooting, customer-service and communication skills.
- Ability to independently manage multiple issues and take ownership through resolution.

Nice-to-have:
- Exposure to endpoint-management or deployment tools such as Intune, SCCM/MECM, Autopilot or Jamf.
- Familiarity with Active Directory or Microsoft Entra ID.
- Experience with hardware asset management and inventory.
- Experience supporting Apple iPhones/iOS devices.
- Experience supporting Teams, meeting-room or AV technology.
- Experience supporting users within a large corporate, industrial or distributed environment.
- Relevant technical certifications such as CompTIA A+, Microsoft 365/Endpoint Administrator or ITIL Foundation are considered an asset.

ABOUT THE ROLE:

Location: Concord, Ontario – 100% onsite, 5 days per week

Duration: 6 months to start, with extensions likely based on good performance

Start date: ASAP; reasonable notice periods can be accommodated

Work hours: Monday–Friday; assigned shift within the 6:30 a.m.–5:00 p.m. support window

PAY DISCLOSURE:

The hourly pay range for this position is $28-32/hour CAD, commensurate with experience, skills and qualifications.

AI DISCLOSURE:

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

APPLY NOW:

If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.

ABOUT SYSTEMATIX:

Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America, we provide the highest-caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

Systematix. Solutions Focused. People Driven.

📌 IT Deskside Support Analyst (Concord)
🏢 Systematix
📍 Concord